FREQUENTLY ASKED QUESTIONS:
**Closing dates and times are listed at the top of the team store page**
My team’s store is closed, can I still place an order?
Unfortunately once a store closes late orders are not accepted. This is non-negotiable in order to meet our production deadlines.
How do I cancel my order?
To cancel your order please contact us with your name and 5-digit order number. You will be refunded via Paypal to the original form of payment, processing times may vary.
How do I check on the status of my order?
Production on team stores begins as soon as the store is closed** and may take up to 3 weeks (subject to change). When all orders are complete the point of contact for your team / organization will be notified and will distribute your order at their discretion. CTS Designs does not offer shipping or pick up for individual orders at this time.
I entered my size incorrectly:
Size edits can be made to items in your order up until the team store closes**. Once a store closes production begins and we cannot make any changes to your order (except cancellation). To edit a size in your order please contact us with your name and five digit order number.
I ordered too many of 1 item:
To edit the quantity of an item within your order please contact us with your name and 5-digit order number. Applicable refunds will be made through Paypal to the original form of payment. Once a store closes production begins and we cannot make any changes to your order (except cancellation).
I placed an order but forgot an item:
We ask that any additional purchases be entered within a new order.
My shipping address is wrong, how do I change it?
While it is mandatory to enter your shipping address at checkout orders are not eligible for individual shipping. Completed orders will be distributed by your organization leader.
My order is missing:
After your order is placed you will receive the following notifications through email:
A confirmation via WIX. Confirmation includes receipt of purchase as well as a 5-digit order number. Please check your inbox and/or spam
A pending charge or hold via Paypal - CTS Designs to your bank account.
If you have not received either of these notifications please immediately contact us to verify that your order was received and processed. We cannot enter orders once a store has closed.
I received my order but it does not fit:
Each CTS garment is made to order, therefore we are unable to offer returns, exchanges and/or refunds. Please reference the size charts made available within each garment listing. If there is no size chart available please contact us and we will be happy to provide you with one.
Rhinestones are missing from my garment:
We’d be happy to replace the rhinestones on your garment at no additional cost within 30 days of purchase. To drop off your order please schedule an appointment here.
To ship your order please send your garment with proper, pre-paid return postage* to the following address:
ATTN: CTS Designs - Rhinestone Refresh
140 Elliott St.
Beverly MA 01915
*Garments sent without a pre-paid return label will be returned to sender with no rhinestones replaced.
My order arrived missing / damaged:
Though we strive for perfection, sometimes during the production process there are unexpected delays, errors and damages. In these cases you will receive a paper form in your order notifying you of the affected product. Replacements for the affected garments/accessories will be sent to your organization as soon as possible.
I’d like to open a store / design merch for my own team, who do I contact?
To get started designing your own team merch or open a store for your organization please contact us here!