Can I Place an Order After the Store Closes?
Once the store closes, we can’t accept new orders to keep everything on schedule for production. We appreciate your understanding!

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Need to Cancel an Order?
No problem! Just reach out with your name and 5-digit order number, and we’ll handle the rest. Refunds are processed through PayPal, so timing may vary a bit.

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Checking on Your Order Status
Production begins right after the store closes. Once everything’s ready, we’ll let your team’s contact know, and they’ll handle the distribution of your order.

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Changes to Your Order

• We can make size and quantity changes up until the store closes. Just get in touch with your name and order number.

• Forgot an Item? Simply place a new order to add anything you missed.

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Receiving Your Order

Completed orders are delivered to / distributed by your organization’s leader.

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Order Confirmation
After placing an order, you should receive two emails: an order confirmation and a pending charge notice from PayPal. If you don’t see them, check your spam folder, and feel free to reach out if you need help.

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Sizing Issues

Each item is custom-made, so we do not offer returns or exchanges. Please check the provided size charts before placing your order.

 

​Damaged or Incorrect Items

If there’s a manufacturing issue, we’ll provide a replacement at no extra cost. Just contact us within 15 days of delivery with a clear photo showing the issue. We pride ourselves on durable designs, but regular wear and tear isn’t covered after 15 days. For replacement garments, feel free to contact us to place a new order.

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Want to Open a Team Store?
We’d love to help you design and launch merchandise for your team! Email info@cts-designs.com to get started.